Refund Policy

If you are not fully satisfied with your purchase, you may return it for a refund or store credit within 30 days of delivery through our Returns Portal.

Eligible Items:

• Items must be unworn, in new condition, and in their original packaging.
• Final sale items and e-gift cards cannot be returned.
• Shipping costs are non-refundable.

Paperless Shipping:

We have eliminated packing slips from our boxes. For questions or to start a return, please visit our Help Center or contact our Customer Service team anytime.

How to Return:

Option 1: In-Person Returns (Preferred Method)

• Visit any Return Location
• No box or label required
• Begin your return online to receive a QR code and instructions

Option 2: Mail-In Return

• Start your return online and select the mail option to get a prepaid shipping label
• Print and attach the label to your shipping box, removing old labels if possible
• To ensure tracking and refund processing, please use only the prepaid label

Need assistance? Start your return here or contact Customer Service—we are happy to help.

Once your return is received and processed, you will get an email confirming that your refund has been issued.

• In-person returns: Please allow several business days for the refund to appear on your original method of payment.
• Mail-in returns: Please allow sufficient time for processing and refund issuance.

Always use a shipping method with a tracking number. Returns without tracking cannot be refunded. If you have not received a refund after the processing period, contact Customer Service.

We do not currently offer exchanges. However, our Customer Service team can assist you in placing a new order, or you may place one at any time on your own.

Additional information on returns and refunds is available at our Help Center.